Spa Industry Systems and Processes

• hey series of actions or steps taken in order to achieve a particular end

We may not realize it, but processes are everywhere and in every aspect of our work. Examples in plastic surgery is the protocol and surgeon takes washing and prepping his hands before going into surgery OR confirming appts at the beginning of the week.

What is a SYSTEM?

• A set of things working together as parts of a mechanism or an interconnected network

• A set of principles or procedures according to which something is done; an organized scheme or method

WHATS THE DIFFERENCE BETWEEN A PROCESS AND A SYSTEM?

A system is an overall “thing”, or a core element, we are looking to have or implement in your business. The processes are all the things you do in order to make any given system work more effectively.

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“Stop letting life happen to you, plan it.”

Your intellectual calendar includes daily, weekly, monthly, and annual systems and processes that once identified and put on automatic will make your postOp business 1000X more effective.

Daily:

1. Draping

2. Picking out clothes/uniform the night before

3. SOAP noting each client

4. Pulling client files

5. Cleaning and sterilizing equipment

6. Getting gas

7. Waking up: how much time does it truly take you?

8. Communicating [etas] with clients

9. Drinking water and eating

10. Exercising

11. Asking for a gratuity

12. What does a client already have?

Weekly:

1. Pick a session and record [part of] it

2. Washing laundry

3. Confirming appts

4. Researching industry changes and upcoming industry events, seminars, expos, etc.

5. Taking measurements

6. Taking pictures then deleting them

7. Managing your social medias

8. Packing equipment in the car

9. Wearable items [that need replacing]

- oil

- cleansers

- disposable garments

Monthly:

1. Ask for reviews

2. Ask for referrals

3. Collab with other SBOs & influencers*

4. Plan lives*

5. Follow up with old and new clients

6. Scheduling systems

- manual

- automated

- deposits

7. Refunds and disputes

8. Taxes

Annual:

1. Buying sheets

2. Replacing broken OR upgrading equipment

3. Packages and prices

4. Forms needed:

- intake

- terms and conditions

- menus and svcs

- waivers & informed consent

- media release

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Unicorn Industry research: applying industry knowledge to execute body evaluation system

QUESTIONS TO ASK CLIENTS: (not inclusive)

- when was your surgery?

- what did you have done?

- what country was your procedure done in?

- how many prior surgeries?

- how many prior car accidents?

- how old are you?

- do you take hot showers?

- how many children do you have?

- what Faja do you have?

- how much water do you drink?

- were you awake during your procedure or not?

- let me see your ab board and your foams

Book for the week: “Bullet Proof Business” by Ryan Stewman